The Westin Grand Berlin provided me with a central location and a beautifully designed hotel that made exploring the city easy. However, the dining experience left much to be desired, especially at breakfast. While the staff were friendly and helpful, there were instances of poor service overshadowing my stay. Overall, I enjoyed the ambiance and amenities but felt the hotel could improve in certain areas.
Rooms
8.0
My room was comfortable and newly renovated, albeit with a slight 'old' odor possibly from the wood decor. It was spacious and quiet, with a nice view overlooking the garden.
Service
6.0
Although most staff were friendly and professional, my experience with a dismissive lobby waitress was disappointing. Some staff seemed disengaged, especially during breakfast.
Location
9.0
The location was excellent, with easy access to major attractions like Checkpoint Charlie and the Brandenburg Gate, making sightseeing a breeze.
Dining
5.0
The breakfast buffet was quite average, lacking in variety and quality. The hot food options were particularly disappointing, and I found better dining experiences outside the hotel.
Facilities
7.0
The hotel features a charming lobby area and a pleasant terrace for drinks, though I was let down by the pool being closed and the lack of quality coffee offerings.
Grace
United Kingdom,
December
2024
7.2/10
During my stay at The Westin Grand Berlin, I was impressed by its beautiful architecture and central location, which made it easy to explore major attractions like the Brandenburg Gate. The room was comfortable, featuring a lovely bathroom, though I encountered issues with the air conditioning and noise from construction nearby. Breakfast had an extensive buffet, but service was a bit lacking. Overall, it was a good experience but not without some drawbacks.
Rooms
8.0
The room was well-appointed and comfortable, with a lovely bathroom. However, I faced issues with the air conditioning and had to deal with outside noise due to construction.
Service
7.0
The reception staff was friendly, but I found the service could have been more attentive and energetic given the hotel's luxury status. The concierge team, however, was exceptionally helpful.
Location
10.0
The hotel's central location was perfect for sightseeing, allowing me to walk to many attractions like the Reichstag and Christmas markets. It truly made exploring the city convenient.
Dining
7.0
Breakfast offered a wide variety of delicious options, but I found the service to be somewhat lacking, with tables not being promptly tended to.
Facilities
8.0
The hotel provided an impressive atmosphere and amenities, though I was surprised to find extra charges for using the spa facilities, which felt less common in similar hotels.
John
United Kingdom,
November
2024
7.4/10
I recently stayed at The Westin Grand Berlin, and while it had a fantastic central location and beautiful design, my experience was a mixed bag. The food was impressive, especially the breakfast buffet, but service could be hit or miss at times. I really enjoyed the overall atmosphere, but I did have some issues with room comfort and cocktail quality that dampened the luxury vibe a bit.
Rooms
7.0
The room I had was quite large and modern, but it felt a bit too dark with minimal natural light. I also paid extra for a Grand King Apartment, and there was a bit of street noise, even on the 5th floor, which was distracting.
Service
6.0
While most of the staff were friendly and polite, I found the check-in process kind of slow, which was a minor inconvenience.
Location
9.0
The location was perfect for exploring Berlin, with easy access to major attractions like Brandenburg Gate and Checkpoint Charlie. I loved being in the heart of the city.
Dining
8.0
Breakfast was truly impressive with a good selection, although it got pretty busy and wasn't always hot. I would've liked better cocktails too, they didn't meet my expectations for the price.
Facilities
7.0
The hotel overall had solid facilities, but it's worth noting the pool has been closed for a while, which was disappointing. Room service was efficient, which I appreciated.